Privacy policy
Effective Date: August 2023
At *The Patient Journey Course* ("we," "our," or "us"), we take your privacy seriously and comply with the EU General Data Protection Regulation (GDPR). This policy explains how we collect, use, and protect your personal data when you use our website, engage with our services, or participate in our courses.
1. Data Controller
We act as the data controller for the personal data you provide through our website or services. If you have any concerns regarding your data, you can contact us at [Insert Contact Information].
2. Personal Data We Collect
We collect and process the following types of personal data:
- Identity Data: Name, title, and other identifying details.
- Contact Data: Email address, phone number, and mailing address.
- Financial Data: Payment card details or bank information for transactions.
- Technical Data: IP address, browser type, and device information collected automatically through cookies and similar tracking technologies.
3. How We Use Your Personal Data
We process your personal data under the following lawful bases:
- Contractual Obligation: To provide and manage our services, including processing payments and providing course access.
- Legitimate Interest: To improve our services, communicate updates, and market relevant content.
- Consent: For marketing communications (where consent is required).
- Legal Obligation: To comply with legal requirements, such as maintaining records for accounting or tax purposes.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal or reporting requirements. Once no longer needed, your data will be securely deleted or anonymized.
5. Data Sharing
We do not sell or rent your personal data. We only share it with:
- Service Providers: For payment processing, hosting, or marketing support, with appropriate data protection measures in place.
- Legal Authorities: If required by law or necessary to defend legal claims.
6. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure that adequate protection is provided, such as through standard contractual clauses or ensuring transfers are made to countries with adequate protection levels approved by the European Commission.
7. Your Rights under GDPR
As a data subject, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of any inaccurate or incomplete data.
- Erasure: Request deletion of your personal data when it's no longer needed or if processing is unlawful.
- Restriction of Processing: Request that we limit how we use your data.
- Data Portability: Request transfer of your data to another controller in a structured, commonly used, and machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: You can withdraw your consent to processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at [Insert Contact Information]. We will respond within the legal time frame, usually within one month.
8. Security of Your Data
We have implemented appropriate security measures, including encryption, to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is entirely secure.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and gather information about the usage of our website. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site. For more details, refer to our Cookie Policy [Insert Cookie Policy Link].
10. Complaints
If you believe we have not complied with your data protection rights, you have the right to lodge a complaint with your local data protection authority. In the UK, this would be the Information Commissioner's Office (ICO).
11. Changes to This Privacy Policy
We may update this policy periodically in response to changes in legal, regulatory, or operational requirements. Any changes will be posted on this page, and where appropriate, notified to you by email.
12. Contact Us
If you have any questions about this privacy policy or your data rights, please contact us at:
- Email: salik@kogmedia.co.uk
- Phone: 07495026377
- Address: 17 Campbell Close, Byfleet, Surrey KT14 7AW
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This version includes the necessary provisions for GDPR compliance, such as user rights, legal bases for processing, and international data transfers. It’s important to ensure that the contact details and links to any additional policies (e.g., cookie policy) are properly inserted. Consider seeking legal advice to ensure full compliance with the regulations based on your specific operational model.