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Fulfilment Policy

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1. Course Access
Upon successful payment, you will receive immediate access to the purchased course materials via your account on *patientjourney.academy*. Access will be granted through your login credentials, and you are responsible for maintaining the confidentiality of your account.

2. Delivery of Services
All course content, including videos, readings, and supplementary materials, will be available online. There are no physical products or shipments associated with the courses. All materials are provided digitally and can be accessed through the website.

3. Course Availability
The courses are accessible at any time, 24/7, unless there are scheduled maintenance periods or unexpected technical issues. We aim to notify users in advance of any planned downtime.

4. Refund Policy
We offer refunds under the following conditions:
- If you are not satisfied with the course, you may request a refund within 14 days of purchase. To initiate a refund, please contact us at Support@patientjourney.academy
- Refunds will not be granted if a substantial portion of the course (e.g., more than 30%) has been accessed or completed.
- Refunds will be processed within 10 business days of receiving a valid request. Payment will be returned using the original method of payment.

5. Cancellations
You may cancel your enrollment in a course within 14 days of purchase for a full refund, provided that you have not accessed or started the course materials. After this period, no refunds will be issued unless explicitly stated otherwise.

6. Technical Requirements
You are responsible for ensuring that your device meets the necessary technical requirements to access our courses. This includes having a reliable internet connection and up-to-date web browsers. We are not responsible for any technical difficulties arising from your own devices or network issues.

7. Access Duration
Unless stated otherwise, once you purchase a course, you will have lifetime access to the course materials, including future updates. We reserve the right to modify or remove content at any time but will make reasonable efforts to notify users of significant changes.

8. Customer Support
For any technical difficulties or questions about accessing course materials, please contact our support team at Support@patientjourney.academy. We strive to respond to inquiries within 24 hours or less.

9. Changes to Fulfillment Policy
We reserve the right to update or modify this Fulfillment Policy at any time. Any changes will be posted on this page, and significant changes will be communicated via email or through the platform. Continued use of the platform constitutes acceptance of the updated policy.

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